Frequently Asked Questions
How do I place an order?
It’s very simple: choose your baits, boilies, hookbaits, liquids, and quantities, then validate your cart. At the last step, specify your arrival date and the location of your lake for the collection point.
Where can I collect my order?
Your order will be available at a pickup point close to your lake. We will provide you with the address after your purchase. These pickup points are located less than 15 minutes from your destination.
When should I place my order?
The sooner, the better! Place your order at least one month before your arrival. For last-minute orders, contact us to check stock availability.
How much does delivery cost?
Delivery costs are calculated automatically based on the total weight of your order:
- £19 for orders under 100kg
- £29 for orders over 100kg
How do I know my baits will arrive on time?
Ensuring timely delivery is our top priority. By placing your order at least one month in advance, we can guarantee that your baits will be ready at the collection point before your arrival.
What happens after I place my order?
Once your order is confirmed, you will receive:
- An email confirming your order.
- An email when your baits are produced.
- A final email with pickup details and a tracking link.
What type of baits do you provide?
We offer a range of high-quality shelf-life boilies, enriched with carefully selected natural preservatives to maintain freshness without compromising effectiveness.
How long before my arrival do you deliver my baits?
We deliver your baits to the pickup point 5 to 7 days before your arrival, ensuring everything is ready and waiting for you.
What happens if my trip is cancelled?
If your trip is cancelled, notify us as soon as possible. We will issue a voucher valid for 18 months. Please inform us no later than 15 days before your planned arrival.
Can I postpone my order?
Yes, if your trip is postponed, contact us with your new dates. We will adjust the production and delivery schedule accordingly.
Do I need to place one order per angler?
No, we recommend placing one group order for the entire trip. This simplifies logistics and ensures smooth pickup for all anglers in your party.
How do I collect my package?
Simply show your passport or ID and provide your name at the pickup point. Your package will be ready for collection.
Are your baits fresh?
Yes! We produce your baits only a few weeks before your arrival to ensure optimal freshness. Natural preservatives guarantee their quality during transport and storage.
Can I modify my order after it’s placed?
Changes can be made up to 2 weeks before production begins. Contact us with your order number, and we’ll assist you.
How are your baits stored before collection?
Our baits are stored in temperature-controlled environments to maintain their quality until pickup. You can trust that they will be in perfect condition when you collect them.
